Cigna Employee Assistance

Confidential services are available to covered employees and household members. You have access to a list of Cigna providers that are dedicated to and experienced in supporting First Responders. Talk to Cigna clinicians over the phone, through live chat, or face-to-face. Your EAP plan covers 8 FREE visits per member of household (per issue) for the calendar year. If you need continued treatment, the coverage may be extended for Cigna covered members under the medical plan. If you make an appointment and do Not like your clinician or you are not satisfied with the visit, contact Cigna to request an alternate.

IAFF Center of Excellence for Behavioral Health Treatment and Recovery

The IAFF Center of Excellence for Behavioral Health Treatment and Recovery is a one-of-a-kind addiction treatment facility specializing in PTSD for IAFF members – and IAFF members only – who are struggling with addiction, PTSD other related behavioral health challenges to receive the help they need in taking the first steps toward recovery. It is a safe haven for members to talk with other members who have faced or overcome similar challenges.
Things to Know- The Center of Excellence is an In Network Facility with Cigna. You will need to purchase your plane ticket to Maryland, which is where the center is located. An IAFF member will pick you up at the airport and take you directly to the facility. The use of cell phones are not permitted for the first week during treatment.

UCF Restores

UCF RESTORES is a treatment clinic that provides clinical services to veterans, active duty military, first responders, survivors of trauma, and community members experiencing posttraumatic stress disorder and trauma-related concerns. Our team of psychologists has developed a multi-disciplinary treatment approach that utilizes technology and exposure techniques to reduce the distressing symptoms that often accompany the direct or indirect experience of a traumatic event.





First Responder Lifeline

When the problems and stresses of everyday life are too difficult to handle on your own, a skilled professional who is respectful of your privacy can provide just the help and support you need.

Treatment Counselors are on hand 24/7 at our toll-free, confidential phone line to provide you with immediate assistance with member issues.

Program services are offered by the National Volunteer Fire Council (NVFC) as part of the member benefit package, and come at no cost to members of NVFC or their immediate family.

Florida House First Responder

Shatterproof employs evidence based therapies, innovative medical care, and a comprehensive wellness program, which focuses on symptoms of PTSD, in order to guide our First Responders on the right path into achieving their life-long recovery from drugs and alcohol. Shatterproof is designed to help First Responders overcome specific obstacles and increase their ability to manage their emotions during stressful situations, without turning to self-medication.

Substance Abuse and Mental Health Services Administration

The Substance Abuse and Mental Health Services Administration (SAMHSA) is the agency within the U.S. Department of Health and Human Services that leads public health efforts to advance the behavioral health of the nation. SAMHSA's mission is to reduce the impact of substance abuse and mental illness on America's communities.


National Institute on Alcohol Abuse and Alcoholism

The Navigator helps adults find alcohol treatment for themselves or an adult loved one. If you are seeking treatment for yourself, you are taking an important step in the route to recovery. You may wish to ask someone you trust to help you through the process for support along the way.